Emergency Call Taker - 24/7 Public Safety Support

National Public Safety Careers; Utqiaġvik (AK); On-site; USD 48,000 - 60,000; Full time

Job summary

National Public Safety Careers in Barrow, AK is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations and callback details, and document information for dispatch coordination.

Successful candidates will have a high school diploma and strong listening, typing, and communication skills, with training and certifications provided as needed. Shifts may include nights, weekends, holidays, and overtime.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service or call center support is helpful.
• Strong listening, typing, and verbal communication skills are required.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.

Skills

High school diploma

Customer service

Typing

Education

High School Diploma or GED

Job description

National Public Safety Careers in Barrow, AK is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations and callback details, and document information for dispatch coordination.

Successful candidates will have a high school diploma and strong listening, typing, and communication skills, with training and certifications provided as needed. Shifts may include nights, weekends, holidays, and overtime.