Emergency 911 Call Taker & Dispatch Operator

Public Safety Dispatch Network; Maple Plain (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Minnesota seeks a Call Taker to answer incoming emergency and nonemergency lines, verify locations, and collect caller details.

You will use approved questions to assess urgency, enter data into dispatch software, and forward information to the appropriate unit.

The role requires strong listening, accurate typing, clear speech, and the ability to follow structured procedures; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful but not mandatory.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Minnesota seeks a Call Taker to answer incoming emergency and nonemergency lines, verify locations, and collect caller details.

You will use approved questions to assess urgency, enter data into dispatch software, and forward information to the appropriate unit.

The role requires strong listening, accurate typing, clear speech, and the ability to follow structured procedures; training and certifications are provided.