911 Call Taker: Emergency Communications Pro

Public Safety Dispatch Network; Randolph (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Public Safety Dispatch Network is seeking Randolph, MN-based 911 Call Takers to join a dedicated emergency communications team. The role involves handling incoming emergency and non-emergency calls, confirming locations, and documenting details for dispatch personnel.

Training, certifications, and ongoing assessments ensure accurate information flow and caller safety. Responsibilities include using dispatch software, following structured procedures, and providing pre-arrival instructions within

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking Randolph, MN-based 911 Call Takers to join a dedicated emergency communications team. The role involves handling incoming emergency and non-emergency calls, confirming locations, and documenting details for dispatch personnel.

Training, certifications, and ongoing assessments ensure accurate information flow and caller safety. Responsibilities include using dispatch software, following structured procedures, and providing pre-arrival instructions within