Emergency Call-Taker — Public Safety Career (Beauty, KY)

National Public Safety Careers; Beauty (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Beauty, KY. The role involves handling emergency and nonemergency calls, confirming locations, gathering details, and entering information into dispatch systems.

Training and certifications may be required, with shifts including nights and weekends depending on staffing needs. The position emphasizes listening, accurate typing, clear communication, and adherence to structured procedures to ensure prompt assistance and

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and typing skills with accurate information gathering.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions while maintaining calm.

Skills

Active listening

Typing

Clear communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Beauty, KY. The role involves handling emergency and nonemergency calls, confirming locations, gathering details, and entering information into dispatch systems.

Training and certifications may be required, with shifts including nights and weekends depending on staffing needs. The position emphasizes listening, accurate typing, clear communication, and adherence to structured procedures to ensure prompt assistance and