Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Campton (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for opportunities in Boons Camp, Kentucky. The role involves answering emergency and nonemergency calls, verifying caller details, and entering data into dispatch systems.

Training and certification are required, with potential for rotations and varied shifts to meet staffing needs. Candidates typically have a high school diploma and may benefit from customer service experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and type of incident.
• Enter details into call-processing or dispatch software.
• Forward information to appropriate dispatch function.
• Provide pre-arrival instructions only within training scope.
• Use language-access resources when needed.
• Support callers with calm, concise guidance.

Skills

Listening comprehension

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers for opportunities in Boons Camp, Kentucky. The role involves answering emergency and nonemergency calls, verifying caller details, and entering data into dispatch systems.

Training and certification are required, with potential for rotations and varied shifts to meet staffing needs. Candidates typically have a high school diploma and may benefit from customer service experience.