911 Call Taker (Emergency Dispatcher) — 24/7 Frontline Support

Regional 911 Intake Solutions; Washburn (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a qualified 911 Call Taker to respond to emergency and nonemergency lines, verify locations, and collect essential information for dispatch teams. You will follow structured questions and document details accurately using the agency’s software systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to communicate clearly under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks a qualified 911 Call Taker to respond to emergency and nonemergency lines, verify locations, and collect essential information for dispatch teams. You will follow structured questions and document details accurately using the agency’s software systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to communicate clearly under pressure.