Emergency Call Taker: Life-Saving Support & Dispatch

Public Safety Dispatch Network; Kranzburg Township (SD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Kranzburg, SD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location, and document details for responders.

Work may involve rotating shifts to cover 24 hours, with training and certification required. Applicants need a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures; assessments determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Emergency communications systems

Job description

Public Safety Dispatch Network in Kranzburg, SD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify location, and document details for responders.

Work may involve rotating shifts to cover 24 hours, with training and certification required. Applicants need a high school diploma and strong listening, typing, and verbal communication skills.