24/7 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Highmore (SD); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network in Highmore, SD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for coordinating response. Some centers separate call taking from dispatch, others train for both functions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Background checks and required trainings are part of the process.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Highmore, SD seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for coordinating response. Some centers separate call taking from dispatch, others train for both functions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Background checks and required trainings are part of the process.