Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Warner Township (SD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Warner, SD to staff its emergency communications operation. Responsibilities include handling incoming calls, confirming locations, and relaying information to dispatchers with adherence to established procedures.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes. Training and certifications will be provided, with varied shifts and exposure to

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience may be helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide guidance to callers within training and certification limits.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Warner, SD to staff its emergency communications operation. Responsibilities include handling incoming calls, confirming locations, and relaying information to dispatchers with adherence to established procedures.

Applicants should have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes. Training and certifications will be provided, with varied shifts and exposure to