911 Call Taker: Vital Dispatch & Public Safety Support

Public Safety Dispatch Network; McIntosh (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in MC Intosh, SD is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm locations, and document information for responders.

Call takers may work rotating shifts in a 24-hour operation. The role emphasizes listening, accurate typing, clear communication, and following established procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety helpful.
• Ability to follow structured procedures and maintain composure.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch teams.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in MC Intosh, SD is seeking 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, confirm locations, and document information for responders.

Call takers may work rotating shifts in a 24-hour operation. The role emphasizes listening, accurate typing, clear communication, and following established procedures.