911 Call Taker — Vital Public Safety Communications

Public Safety Dispatch Network; South Dakota; Sur place; USD 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Tripp, SD seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training governs certifications and pre-arrival instructions under structured procedures.

Applicants typically need a high school diploma or GED; prior dispatch experience is not always required. Work may involve rotating shifts, nights, weekends, and holidays based on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies accept applicants without dispatch experience.
• Strong listening and communication skills are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed

Formation

High school diploma or GED

Description du poste

Public Safety Dispatch Network in Tripp, SD seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training governs certifications and pre-arrival instructions under structured procedures.

Applicants typically need a high school diploma or GED; prior dispatch experience is not always required. Work may involve rotating shifts, nights, weekends, and holidays based on staffing needs.