Emergency Call Taker: Launch Your Public Service Career

National Public Safety Careers; Bertram (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Bertram, TX to serve as first responders in the communications center. You will gather essential information, verify locations, and document details for dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training will cover call-taking procedures, certifications, and potential rotating shifts to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Bertram, TX to serve as first responders in the communications center. You will gather essential information, verify locations, and document details for dispatch.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training will cover call-taking procedures, certifications, and potential rotating shifts to cover 24/7 operations.