911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Briggs (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Briggs, TX. The role involves handling emergency and nonemergency calls, confirming locations, and entering accurate details into dispatch systems.

You will follow structured procedures and use approved questions to determine urgency. Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Call screening

Education

High school diploma

Tools

Dispatch software

Headsets

Job description

National Public Safety Careers is seeking 911 Call Takers for Briggs, TX. The role involves handling emergency and nonemergency calls, confirming locations, and entering accurate details into dispatch systems.

You will follow structured procedures and use approved questions to determine urgency. Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills.