911 Call Taker — Emergency Communications (24/7)

National Public Safety Careers; College Station (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in College Station is seeking 911 Call Taker opportunities. Call Takers are the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and training for dispatch duties. A high school diploma or GED is commonly required; strong listening, accurate typing, and clear communication are essential.

Qualifications

• High school diploma or GED required.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

National Public Safety Careers in College Station is seeking 911 Call Taker opportunities. Call Takers are the first point of contact in emergencies, asking focused questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and training for dispatch duties. A high school diploma or GED is commonly required; strong listening, accurate typing, and clear communication are essential.