Emergency Call Taker: Be Essential in Public Safety

National Public Safety Careers; Kermit (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking a 911 Call Taker for the Kermit, TX area. You will be the first contact in emergencies, gather essential details, and relay information to responders.

Responsibilities include answering calls, confirming locations, entering data into dispatch systems, and following procedures. A high school diploma is required, and prior customer service is helpful. Shift work and background checks apply.

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatch experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker for the Kermit, TX area. You will be the first contact in emergencies, gather essential details, and relay information to responders.

Responsibilities include answering calls, confirming locations, entering data into dispatch systems, and following procedures. A high school diploma is required, and prior customer service is helpful. Shift work and background checks apply.