911 Call Taker - Emergency Communications Specialist

National Public Safety Careers; Simonton (TX); Sur place; USD 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Simonton, TX seeks 911 Call Taker opportunities. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

These roles may require rotating shifts in a 24-hour operation, with training and certification. Applicants typically hold a high school diploma and have strong listening, typing, and communication skills to follow established procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formation

High School Diploma or Equivalent

Description du poste

National Public Safety Careers in Simonton, TX seeks 911 Call Taker opportunities. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for responders.

These roles may require rotating shifts in a 24-hour operation, with training and certification. Applicants typically hold a high school diploma and have strong listening, typing, and communication skills to follow established procedures.