911 Call Taker – Start Your Lifesaving Career

National Public Safety Careers; Bay City (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Taker opportunities in Bay City, TX. You will be the first contact for emergencies, asking focused questions, confirming locations, and logging crucial details to guide responders.

The role supports rotating shifts, requires a high school diploma, and emphasizes calm, clear communication, accurate typing, and following procedures. Training and certifications eventually ensure you can provide essential pre-arrival instructions.

Qualifications

• High school diploma or GED required.
• Experience in customer service or public safety helpful but not required.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or GED

Tools

Call dispatch software

Job description

National Public Safety Careers is seeking dedicated 911 Call Taker opportunities in Bay City, TX. You will be the first contact for emergencies, asking focused questions, confirming locations, and logging crucial details to guide responders.

The role supports rotating shifts, requires a high school diploma, and emphasizes calm, clear communication, accurate typing, and following procedures. Training and certifications eventually ensure you can provide essential pre-arrival instructions.