Emergency 911 Call Taker – Make an Instant Impact (24/7)

Public Safety Dispatch Network; Hamilton (ND); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network in Hamilton, ND seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. You will use dispatch software to relay information quickly and accurately to appropriate teams.

Applicants typically hold a high school diploma, demonstrate strong listening and typing skills, and follow structured procedures. Training and certifications are provided with rotating shifts, including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident locations and caller information.
• Use approved questions to identify urgency and type of incident.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Hamilton, ND seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. You will use dispatch software to relay information quickly and accurately to appropriate teams.

Applicants typically hold a high school diploma, demonstrate strong listening and typing skills, and follow structured procedures. Training and certifications are provided with rotating shifts, including nights and weekends.