Emergency Communications Dispatcher (24/7 Public Safety)

County Emergency Communications; Northway Junction (AK); On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Northway, AK seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate record keeping, and the ability to work with multiple systems. Candidates should have a high school diploma; some agencies require experience or certifications.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level or require experience or current certifications.
• Official announcement determines required testing scores, experience and training deadlines.
• Typing, listening, speech clarity, and ability to organize information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses and incident details
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responding personnel
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidentiality

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

County Emergency Communications in Northway, AK seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate record keeping, and the ability to work with multiple systems. Candidates should have a high school diploma; some agencies require experience or certifications.