Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Buckland (AK); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks a dedicated 911 Call Taker in Buckland, Alaska. You will answer emergency and nonemergency lines, verify incident locations, and document details for responders.

Successful candidates demonstrate strong listening, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required training and certifications.

Shift patterns may include nights, weekends, and overtime as required by staffing needs.

Formación

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descripción del empleo

National Public Safety Careers seeks a dedicated 911 Call Taker in Buckland, Alaska. You will answer emergency and nonemergency lines, verify incident locations, and document details for responders.

Successful candidates demonstrate strong listening, accurate typing, and clear verbal communication, with ability to follow structured procedures and complete required training and certifications.

Shift patterns may include nights, weekends, and overtime as required by staffing needs.