Emergency 911 Call Taker (Roseland, VA)

National Public Safety Careers; Roseland (VA); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

National Public Safety Careers in Roseland, VA is seeking eager 911 Call Takers to join a 24/7 emergency communications team. You will answer emergency lines, verify locations, and document details in dispatch software, supporting responders with critical information and clear instructions.

Requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Roseland, VA is seeking eager 911 Call Takers to join a 24/7 emergency communications team. You will answer emergency lines, verify locations, and document details in dispatch software, supporting responders with critical information and clear instructions.

Requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.