911 Emergency Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Rogers (NM); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Zusammenfassung

Public Safety Dispatch Network in Rogers, NM is seeking 911 Call Takers to join the emergency communications team. The role involves handling incoming calls, verifying locations, and documenting information for dispatch teams.

Training is provided, with duties potentially including rotating shifts to cover 24/7 operations. Ideal candidates will have strong listening comprehension, fast, accurate typing, and the ability to follow structured procedures.

Qualifikationen

• Candidates should have strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Experience in customer service or public safety environments is helpful but not always required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Customer service

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Rogers, NM is seeking 911 Call Takers to join the emergency communications team. The role involves handling incoming calls, verifying locations, and documenting information for dispatch teams.

Training is provided, with duties potentially including rotating shifts to cover 24/7 operations. Ideal candidates will have strong listening comprehension, fast, accurate typing, and the ability to follow structured procedures.