Emergency Call Taker — Impactful 24/7 Dispatch

National Public Safety Careers; Mabscott (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Mabscott, WV. The role involves handling emergency and nonemergency calls, verifying locations, and recording details for dispatch teams.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Positions may include rotating shifts and overtime as needed.

Qualifications

• High school diploma or recognized equivalent required; prior customer service helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions to callers within training coverage and legal guidelines.
• Use approved language-access resources when needed.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker in Mabscott, WV. The role involves handling emergency and nonemergency calls, verifying locations, and recording details for dispatch teams.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Positions may include rotating shifts and overtime as needed.