911 Call Taker – Make Critical Life-Saving Connections

National Public Safety Careers; Romney (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Romney, WV to handle emergency calls, verify locations and caller information, and document details for dispatch.

The role may involve rotating shifts including nights, weekends, and holidays. Minimum requirement is a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus employer-provided training and certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Employer may provide training and required certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Communication

Public safety awareness

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Romney, WV to handle emergency calls, verify locations and caller information, and document details for dispatch.

The role may involve rotating shifts including nights, weekends, and holidays. Minimum requirement is a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus employer-provided training and certifications.