911 Call Taker: Immediate Impact in Emergency Communications

National Public Safety Careers; Centerville (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Centerville, IA. You will listen, ask focused questions, verify locations, and document details for dispatch. Roles may involve rotating shifts, nights, weekends, holidays, and overtime.

Training and eligibility requirements apply. Applicants should have a high school diploma and may be asked to complete background checks and assessments.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Centerville, IA. You will listen, ask focused questions, verify locations, and document details for dispatch. Roles may involve rotating shifts, nights, weekends, holidays, and overtime.

Training and eligibility requirements apply. Applicants should have a high school diploma and may be asked to complete background checks and assessments.