Emergency Call Taker - 24/7 Frontline Support

National Public Safety Careers; Hamlin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Hamlin, TX seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams while maintaining composure under pressure.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or welcomed.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Hamlin, TX seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams while maintaining composure under pressure.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.