Emergency Call Taker: Start a Critical Public Safety Career

National Public Safety Careers; Elkins (NH); On-site; USD 40,000 - 56,000; Full time

Job summary

National Public Safety Careers in Elkins, NH is seeking 911 Call Takers to be the first point of contact for emergency callers. You will verify locations, collect critical information, and document details for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime, depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Elkins, NH is seeking 911 Call Takers to be the first point of contact for emergency callers. You will verify locations, collect critical information, and document details for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime, depending on staffing needs.