Emergency Call Taker: Frontline 911 Operator

National Public Safety Careers; Center Conway (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Center Conway, NH, invites qualified applicants to become 911 Call Takers. You will listen to callers, ask focused questions, confirm locations, and document details for dispatchers.

Responsibilities include answering calls, verifying incident data, entering information into dispatch software, and supporting a fast, accurate response. A high school diploma or GED is required, with prior customer service helpful; background checks and training are mandatory.

Qualifications

• Requires a high school diploma or equivalent. Prior customer service or call-center experience is helpful.
• Strong listening, comprehension, and accurate typing abilities are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or GED

Job description

National Public Safety Careers in Center Conway, NH, invites qualified applicants to become 911 Call Takers. You will listen to callers, ask focused questions, confirm locations, and document details for dispatchers.

Responsibilities include answering calls, verifying incident data, entering information into dispatch software, and supporting a fast, accurate response. A high school diploma or GED is required, with prior customer service helpful; background checks and training are mandatory.