Emergency Call Taker — Be First to Help in Crisis

Regional 911 Intake Solutions; Ash Flat (AR); On-site; USD 35,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Ash Flat, AR seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders in a fast-paced public safety environment.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; the role may include rotating shifts and nonstandard hours.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Prior customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Ash Flat, AR seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders in a fast-paced public safety environment.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided; the role may include rotating shifts and nonstandard hours.