Emergency Call Taker - 24/7 Frontline Support

National Public Safety Careers; Ewing (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Ewing, VA. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. Training and certification are provided, with a focus on accuracy and calm communication.

The role supports public safety operations, may require shift work, and involves working with headset gear and computer systems to relay critical information efficiently.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call handling experience is helpful.
• Strong listening, typing, and clear verbal communication required.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature.
• Enter accurate information into dispatch software.

Skills

Customer service

Active listening

Typing speed

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Ewing, VA. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch teams. Training and certification are provided, with a focus on accuracy and calm communication.

The role supports public safety operations, may require shift work, and involves working with headset gear and computer systems to relay critical information efficiently.