Emergency Call Taker: Frontline Dispatcher & Caller Support

National Public Safety Careers; El Cerro Mission (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Cerro, NM. Duties include answering emergency and nonemergency lines, confirming location and callback information, and documenting incidents according to approved procedures.

Successful candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications will be provided as required by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Cerro, NM. Duties include answering emergency and nonemergency lines, confirming location and callback information, and documenting incidents according to approved procedures.

Successful candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications will be provided as required by the agency.