911 Emergency Call Taker Frontline Communicator

Public Safety Dispatch Network; Tome (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Tome, NM seeks 911 Call Takers to listen, ask focused questions, and document information for responders. The role may require rotating shifts; training and certifications may be required. Prior customer service or call center experience is helpful but not required.

Applicants must meet eligibility, pass background checks, and complete required screenings. This position offers stability and the chance to contribute to public safety operations.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Job description

Public Safety Dispatch Network in Tome, NM seeks 911 Call Takers to listen, ask focused questions, and document information for responders. The role may require rotating shifts; training and certifications may be required. Prior customer service or call center experience is helpful but not required.

Applicants must meet eligibility, pass background checks, and complete required screenings. This position offers stability and the chance to contribute to public safety operations.