911 Dispatcher: Emergency Communications Pro

County Emergency Communications; El Cerro Mission (NM); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave and training

Job summary

County Emergency Communications in Cerro, NM seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate urgent public safety resources. You will verify locations, document evolving details, and communicate clearly across multiple channels.

The role requires calm communication, meticulous attention, and the ability to work rotating shifts including nights and overtime as needed. Training and certifications are typical prerequisites.

Qualifications

• High school diploma or GED commonly required.
• Skills include accurate typing, active listening, clear speech, basic computer proficiency, and keeping information organized under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using set questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Cerro, NM seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate urgent public safety resources. You will verify locations, document evolving details, and communicate clearly across multiple channels.

The role requires calm communication, meticulous attention, and the ability to work rotating shifts including nights and overtime as needed. Training and certifications are typical prerequisites.