911 Call Taker — Join 24/7 Emergency Communications

National Public Safety Careers; El Rito (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in El Rito, NM. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems.

Training and certification determine the scope of duties and pre-arrival instructions. Successful candidates typically hold a high school diploma and may have prior customer service or call-center experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Assist distressed callers and use accessibility resources as needed.
• Follow required privacy and data handling guidelines.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in El Rito, NM. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch systems.

Training and certification determine the scope of duties and pre-arrival instructions. Successful candidates typically hold a high school diploma and may have prior customer service or call-center experience.