911 Call Taker: Frontline Emergency Response

National Public Safety Careers; Ranchos de Taos (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers to be the first point of contact during emergencies in Amalia, NM. You will answer calls, confirm locations, and enter details into call-processing software to support rapid response.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the employment process. The role may involve nights, weekends, or overtime.

Qualifications

• Strong listening skills and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers to be the first point of contact during emergencies in Amalia, NM. You will answer calls, confirm locations, and enter details into call-processing software to support rapid response.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, background checks, and certifications are part of the employment process. The role may involve nights, weekends, or overtime.