911 Call Taker — Answer Life-Saving Emergencies 24/7

National Public Safety Careers; Tijeras (NM); On-site; USD 35,000 - 55,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Tijeras, NM. The role involves taking emergency and non-emergency calls, confirming locations and callbacks, and entering data into dispatch systems.

Training and certification are required to provide pre-arrival instructions as needed. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work in a dynamic public safety

Qualifications

• High school diploma or recognized equivalent commonly required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Call processing software

Headsets

Job description

National Public Safety Careers is seeking 911 Call Takers in Tijeras, NM. The role involves taking emergency and non-emergency calls, confirming locations and callbacks, and entering data into dispatch systems.

Training and certification are required to provide pre-arrival instructions as needed. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work in a dynamic public safety