Emergency Call Taker — 24/7 Dispatch & Impact

National Public Safety Careers; Portales (NM); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Portales, NM. You will respond to emergency and nonemergency lines, verify locations, and enter details into dispatch software, supporting rapid coordination of responders.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and agency-specific assessments are required, with multiple screening steps in the

Qualifications

• High school diploma or equivalent required; some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Portales, NM. You will respond to emergency and nonemergency lines, verify locations, and enter details into dispatch software, supporting rapid coordination of responders.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and agency-specific assessments are required, with multiple screening steps in the