Emergency Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Rincon (NM); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Rincon, NM. You will be the first contact for emergency reports, following structured question sets and entering precise details into dispatch systems.

Training and certification govern pre-arrival instructions and procedures. Successful applicants typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with potential consideration for prior customer

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Rincon, NM. You will be the first contact for emergency reports, following structured question sets and entering precise details into dispatch systems.

Training and certification govern pre-arrival instructions and procedures. Successful applicants typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with potential consideration for prior customer