Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Carrizozo (NM); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Carrizozo, NM. The role involves handling emergency and non-emergency lines, confirming locations, and entering details into dispatch systems.

Required are a high school diploma and strong listening, typing, and verbal communication skills; prior call center or public safety experience is helpful. Training and certifications will follow employment.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Customer service

Typing speed

Active listening

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Carrizozo, NM. The role involves handling emergency and non-emergency lines, confirming locations, and entering details into dispatch systems.

Required are a high school diploma and strong listening, typing, and verbal communication skills; prior call center or public safety experience is helpful. Training and certifications will follow employment.