911 Call Taker — Fast, Calm, Life-Saving Support

Public Safety Dispatch Network; Roxbury (CT); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network in Roxbury, CT, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and callbacks, collect essential information, and document details in dispatch software to guide responders.

The role requires strong listening, accurate typing, and calm, clear communication. Training, certifications, and adherence to procedures are essential for effective public safety support.

Qualifications

• High school diploma or equivalent required; relevant customer service or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Roxbury, CT, is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify locations and callbacks, collect essential information, and document details in dispatch software to guide responders.

The role requires strong listening, accurate typing, and calm, clear communication. Training, certifications, and adherence to procedures are essential for effective public safety support.