Emergency 911 Call Taker - Frontline Communicator

Public Safety Dispatch Network; Center Ossipee (NH); On-site; USD 42,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Center Ossipee, NH. Call Takers are the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for responders.

These roles may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with benefits depending on appointment type and schedule.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and data entry skills.
• Clear verbal communication with callers.
• Ability to follow structured procedures and instructions.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Center Ossipee, NH. Call Takers are the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for responders.

These roles may involve rotating shifts, nights, weekends, holidays, and overtime. Training and certification are required, with benefits depending on appointment type and schedule.