Emergency Call Taker: Real-Time Public Safety Communicator

Public Safety Dispatch Network; Aliso Viejo (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network in Orange, CA seeks 911 Call Takers to engage with callers, confirm locations, and document information for dispatch teams. The role emphasizes accuracy, clear communication, and adherence to procedures, with on-site duties in a public safety environment.

Successful applicants typically have a high school diploma and demonstrate strong listening and typing abilities. Training, background checks, and certifications are required, with rotating shifts and variable

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication needed.
• Assessments and minimum scores determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Orange, CA seeks 911 Call Takers to engage with callers, confirm locations, and document information for dispatch teams. The role emphasizes accuracy, clear communication, and adherence to procedures, with on-site duties in a public safety environment.

Successful applicants typically have a high school diploma and demonstrate strong listening and typing abilities. Training, background checks, and certifications are required, with rotating shifts and variable