Emergency 911 Call Taker - Frontline Public Safety

Regional 911 Intake Solutions; Tiburon (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Belvedere Tiburon, CA seeks dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document critical information for dispatch. Training may cover call-taking and dispatch, with emphasis on accuracy and calm communication.

The role supports public safety operations and requires strong listening and data-entry skills. Operations may run 24/7 with rotating shifts, including nights, weekends, and holidays; agency-specific

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Belvedere Tiburon, CA seeks dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document critical information for dispatch. Training may cover call-taking and dispatch, with emphasis on accuracy and calm communication.

The role supports public safety operations and requires strong listening and data-entry skills. Operations may run 24/7 with rotating shifts, including nights, weekends, and holidays; agency-specific