911 Call Taker — Essential Emergency Communications Pro

Regional 911 Intake Solutions; West Decatur (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in West Decatur, PA seeks a dedicated Call Taker to handle emergency and nonemergency lines. You will verify locations, collect callbacks, and enter data into dispatch software while maintaining calm, professional communication under pressure.

The role requires a high school diploma and strong listening and typing skills, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or equivalent required.
• Strong listening skills and attention to detail are essential.
• Accurate typing and clear verbal communication are important.
• Must be able to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in West Decatur, PA seeks a dedicated Call Taker to handle emergency and nonemergency lines. You will verify locations, collect callbacks, and enter data into dispatch software while maintaining calm, professional communication under pressure.

The role requires a high school diploma and strong listening and typing skills, with the ability to follow structured procedures and complete required training and certifications.