Emergency 911 Call Taker — First-Responder Support

National Public Safety Careers; Morgantown (KY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is recruiting 911 Call Taker opportunities in Morgantown, KY. The role involves answering emergency and nonemergency calls, confirming incident locations, and entering information into dispatch systems.

Training, certification, and rotating shifts may apply, with duties performed in a 24-hour operations environment. Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Must have a high school diploma or equivalent and strong listening skills.
• Proven ability to type accurately and communicate clearly.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify severity and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus and essential instructions.
• Utilize language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting 911 Call Taker opportunities in Morgantown, KY. The role involves answering emergency and nonemergency calls, confirming incident locations, and entering information into dispatch systems.

Training, certification, and rotating shifts may apply, with duties performed in a 24-hour operations environment. Applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.