Emergency Call Taker - First-Response Dispatch

Regional 911 Intake Solutions; Carver (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Carver, MA to professionally handle emergency and nonemergency calls. Responsibilities include verifying locations, collecting caller data, and using dispatch software to document and relay critical information to responders.

Successful applicants will have a high school diploma or equivalent, strong listening and typing skills, and a demonstrated ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required; additional dispatch certification may be needed.
• Strong listening and typing accuracy essential; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and verify caller information.
• Enter details into call-processing or dispatch software.
• Relay information promptly to the appropriate dispatch function.
• Assist callers with pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Carver, MA to professionally handle emergency and nonemergency calls. Responsibilities include verifying locations, collecting caller data, and using dispatch software to document and relay critical information to responders.

Successful applicants will have a high school diploma or equivalent, strong listening and typing skills, and a demonstrated ability to follow structured procedures.