911 Call Taker & Dispatcher (Emergency Communications)

Regional 911 Intake Solutions; South Wellfleet (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification support

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in South Wellfleet, MA. You will answer emergency lines, verify location and callback data, and document information for dispatch coordination. Training ensures proper use of scripts, access resources, and privacy protection.

Applicants should demonstrate strong listening skills, accurate typing, and clear verbal communication. The role may involve shift work to cover 24/7 operations, with background checks and assessments by the

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening, typing accuracy, and clear verbal communication essential.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training scope.

Skills

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in South Wellfleet, MA. You will answer emergency lines, verify location and callback data, and document information for dispatch coordination. Training ensures proper use of scripts, access resources, and privacy protection.

Applicants should demonstrate strong listening skills, accurate typing, and clear verbal communication. The role may involve shift work to cover 24/7 operations, with background checks and assessments by the