Emergency Call Taker: First-Response Communicator

Public Safety Dispatch Network; Wilmington (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

On-the-job training

Employee assistance programs

Job summary

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Wilmington, MA. Responsibilities include answering emergency lines, confirming locations, and entering data into dispatch software.

Applicants should meet basic education requirements and demonstrate strong listening and communication skills. Training and certifications are required, with potential background checks and eligibility screening.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch systems

Job description

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Wilmington, MA. Responsibilities include answering emergency lines, confirming locations, and entering data into dispatch software.

Applicants should meet basic education requirements and demonstrate strong listening and communication skills. Training and certifications are required, with potential background checks and eligibility screening.