911 Call Taker: Calm, Precise Emergency Communications

Public Safety Dispatch Network; Girard (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Girard, IL seeks 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch teams to coordinate a rapid response.

Responsibilities include entering data, guiding callers with instructions, and maintaining composure under pressure. Training and certifications are provided as part of the hiring process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Girard, IL seeks 911 Call Takers to serve as the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for dispatch teams to coordinate a rapid response.

Responsibilities include entering data, guiding callers with instructions, and maintaining composure under pressure. Training and certifications are provided as part of the hiring process.