Emergency Call Taker: First-Response Dispatcher

Public Safety Dispatch Network; Moline Acres (MO); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Moline, MI is seeking 911 Call Takers to serve as the initial point of contact for emergency calls. They ask targeted questions, confirm locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires good listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training, certifications, and background checks are part of the process.

Qualifikationen

• High school diploma or equivalent required or preferred.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing

Verbal communication

Structured procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Moline, MI is seeking 911 Call Takers to serve as the initial point of contact for emergency calls. They ask targeted questions, confirm locations, document details, and coordinate with dispatch teams to ensure rapid response.

The role requires good listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training, certifications, and background checks are part of the process.